How long will delivery take?
Hey Jules! aims to dispatch most jewellery orders within a few days, however at busy periods this may take longer. Bespoke orders may take longer than regular orders, please call to discuss.
All bridal headpiece orders are custom made and will take around 4-6 weeks, so please make sure you order in plenty of time to avoid disappointment.
What if I need my order urgently?
I am usually able to accept a rush order, so if you do need an item urgently then please call. I also offer Next Day Special Delivery.
How will my order be sent?
Orders within the UK are sent by Royal Mail Standard Delivery, which is charged at £2.25 (or is free for orders over £30.) You are able to upgrade to Signed For delivery, or Special Next Day Delivery. Hey Jules! will often upgrade delivery method to reflect the value of the order placed. All orders over £100 will be sent by Special Next Day Delivery.
Please note that this service only applies to working days (Mon – Fri) and delivery on Saturdays is not guaranteed. This can be arranged at a small fee, please call to discuss.
How will my items be packaged?
Jewellery items will be wrapped in white tissue and in white boxes, tied with satin ribbon. Bubble wrap may also be used to protect items in transit. Cufflinks are in black boxes and headpieces in black or white boxes. These are then placed in a padded envelope or a box.
Can you send my order direct to the gift recipient?
Yes, I can send your item direct, along with a personal message tag. Please leave your comments in the box at checkout.