Terms & Conditions
I have strived to best match the photographs to represent my products accurately, however some slight variation may occur. Some of the materials used contain freshwater pearls which in their nature are slightly different hues, shapes and tones.
However, designs and materials used can be agreed when you place an order, and you are welcome to request photographs before the item is shipped.
The measurements listed are all approximate so slight variations will occur as the pieces are all handmade, and each one is a little bit unique! If you have particular requirements, please feel free to call me and discuss them beforehand so that your order can be made just the way you like it.
What is your returns policy?
I hope you will be happy with your purchase, however if an item is not suitable you may return it within 7 days of purchase and will be given a full refund. Exceptions to this are personalised items which have been created specifically for you. However, earrings are not returnable due to health and hygiene reasons.
All orders are carefully packaged to protect them, however if your item is found to be faulty or damaged on receipt, please contact me to arrange a return and replacement.
How do I arrange a return?
Please contact me to arrange a return. Items should be returned unworn and in their original packaging with the your details enclosed. I ask that you use the Royal Mail Signed For service as I cannot be held responsible for items which fail to reach me. The return postage cost is paid by the customer, unless the item is found to be faulty.
Can I get an exchange?
Exchanges can be arranged provided that the item is returned to me in its original condition within 7 days of receipt (and for bridal orders - prior to your wedding date.) This return/exchange must be previously arranged, either by phone or email. Regrettably earrings are non exchanagable due to health and hygiene reasons.
Hey Jules is not liable for failure to deliver goods due to circumstances beyond our control.