FAQ's and more about bespoke orders
This little film from Jules covers the most frequently asked questions and some great advice if you are looking for a bridal headpiece or jewellery.
Order & Delivery Information
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How do I place an order?
You can place an order through the online shop by going through the procedures, or you can call, email or message me directly to discuss your needs.
How do I order personalised items?
All items are hand made to order, so if you see a design that you like, but would like it in a different colour, or size then I will be happy to discuss this with you.
What are the delivery times?
I aim to dispatch most jewellery orders within a few days, however at busy periods this may take longer. Bespoke orders may take longer than regular orders, please call or message to discuss if you have any concerns
All bridal headpiece orders are made to order. These can be made immediately or at very busy times it may take around 2-4 weeks, so please make sure you order in plenty of time to avoid disappointment. SHIPPING Orders within the UK are sent by Royal Mail Standard Delivery, which is charged at £2.95. You are able to upgrade to Signed For delivery, or Special Next Day Delivery. Hey Jules! will often upgrade delivery method to reflect the value of the order placed. All orders over £200 will be sent by Special Next Day Delivery. Please note that this service only applies to working days (Mon – Fri) and delivery on Saturdays is not guaranteed. This can be arranged at a small fee. What if i need it urgently?
I am usually able to accept a rush order, so if you do need an item urgently then please get in touch.
I also offer Next Day Special Delivery. How do I order bespoke items?
I am delighted to offer a unique bespoke design service, so if you have a wedding or special event coming up, or you desire something a little bit different, please get in touch.
how do i know what size to order?
I am happy to create pieces to your own personal measurements at no extra charge to ensure a perfect fit. If you are purchasing a gift for someone else and are unsure of their size, most designs either come with or can be adapted to include an extension chain on the clasp so that the wearer can adjust the length to suit themselves.
caN you send my order direct to the gift recipient?
Yes! I can send your item direct, along with a personal message tag. Please leave your comments in the box at checkout.
How is my order packaged?
Jewellery items will be wrapped in white tissue and boxed. We used eco friendly packaging where possible. Bubble wrap may also be used to protect items in transit. These are then placed in a padded envelope or a box before sending on their way.
what is your returns policy?
I hope you will be happy with your purchase, however if an item is not suitable you may return it within 7 days of purchase and will be given a full refund. Exceptions to this are personalised items which have been created specifically for you, and earrings are not returnable due to health and hygiene reasons.
All orders are carefully packaged to protect them, however if your item is found to be faulty or damaged on receipt, please contact me to arrange a return and replacement. Can I get an exchange? Exchanges can be arranged provided that the item is returned to me in its original condition within 7 days of receipt (and for bridal orders - prior to your wedding date.) This return/exchange must be previously arranged, either by phone or email. Regrettably earrings are non exchanagable due to health and hygiene reasons. Hey Jules is not liable for failure to deliver goods due to circumstances beyond our control. How do I arrange a return? Please contact me to arrange a return. Items should be returned unworn and in their original packaging with the your details enclosed. I ask that you use the Royal Mail Signed For service as I cannot be held responsible for items which fail to reach me. The return postage cost is paid by the customer, unless the item is found to be faulty. can I make an appointment to visit?
Yes! I prefer to offer a one to one appointment for each bride who visits our studio, allowing for a relaxed and personal time where we can discuss any bespoke options.
What should I bring ? It's super helpful if you bring or send in advance photos of your dress, and pictures of hairstyles that you like for your big day. How much notice do I need to give you? Appointments are usually available Mon-Friday from 10am-7pm. If you need a different time then please do get in touch and I will do what we can to accommodate you. Do you have a different question?
Please feel free to message me on chat or leave your question on out Contact Us Page and we will get back to you as soon as we can,
Accurate Details
The product photographs represent my products accurately, however some slight variation may occur. Some designs use freshwater pearls which in their nature are slightly different hues, shapes and tones. However, you are welcome to request photographs before the item is shipped. The measurements listed are all approximate so slight variations will occur as the pieces are all handmade, and each one is a little bit unique! If you have particular requirements, please feel free to get in touch and discuss them beforehand so that your order can be made just the way you like it. |
